FAQ

1.Who is TopStar Communications Company Limited?

TOPSTAR is a joint venture company created by the Zambian government between the Zambian National Broadcasting Corporation (ZNBC) and Africa’s leading digital TV operator StarTimes of China. The company has been given the full mandate to carry out the countrywide digital migration of television signal from the current analogue to digital.

2.How many Bouquets does TopStar have and how much are they?

1. NOVA BOUQUET - has 30+ Channels and it is K30 Per Month. ST GUIDE, ZNBC1,2&3, PARLIAMENT TV, QTV, PRIME, CBC, CAMNET, ABN, FRESH TV, DIAMOND TV, CITY TV, LIFE TV, ST ZONE, E STARS, ST KUNGFU, E.TV, CGTN DOC, NGW E, ST SPORTS FOCUS, ST SPORTS ARENA, CNCTN, FRANCE 24 E, ALJAZEERA, POP, JIMJAM, VINCI LEARNING, ST MUSIC, HOPE TV, IQRAA, EMMANUEL TV, TBN ZAM, AND REVELATION.
2. BASIC BOUQUET - has 43 Channels and it is K59 Per Month. ST GUIDE, ZNBC1,2&3, PARLIAMENT TV, QTV, PRIME, CBC, CAMNET, ABN, FRESH TV, DIAMOND TV, CITY TV, LIFE TV, ST ZONE, E STARS, ST KUNGFU, E.TV, CGTN DOC, NGW E, ST SPORTS FOCUS, ST SPORTS ARENA, CNCTN, FRANCE 24 E, ALJAZEERA, POP, JIMJAM, VINCI LEARNING, ST MUSIC, HOPE TV, IQRAA, EMMANUEL TV, TBN ZAM, REVELATION, AM MOVIES, ST NOVELA E 1, ST SINO DRAMA, FOX LIFE, E! ENG., BBC WORD NEWS, AND FOX SPORTS.
3. CLASSIC BOUQUET - has 56 Channels and it is K89 Per Month. ST GUIDE, ZNBC1,2&3, PARLIAMENT TV, QTV, PRIME, CBC, CAMNET, ABN, FRESH TV, DIAMOND TV, CITY TV, LIFE TV, ST ZONE, E STARS, ST KUNGFU, E.TV, CGTN DOC, NGW E, ST SPORTS FOCUS, ST SPORTS ARENA, CNCTN, FRANCE 24 E, ALJAZEERA, POP, JIMJAM, VINCI LEARNING, ST MUSIC, HOPE TV, IQRAA, EMMANUEL TV, TBN ZAM, REVELATION, AMC MOVIES, ST NOVELA E 1, ST SINO DRAMA, FOX LIFE, E! ENG., BBC WORD NEWS, FOX SPORTS, ST PLUS, ST NOVELA E PLUS, ST MOVIES, FOX, FOX NEWS, IDX, NGC E, ST SPORTS PREMIUM, ST WORLD FOOTBALL, BABY TV, MTV BASE, FINE LIVING, ST BOLLYWOOD AND STAR PLUS.

3.How can I pay subscription for A Bouquet?

You can pay your subscription by using the following platforms.

1. Barclays Bank USSD *229#
2. Kazang
3. 543 Konse Konse
4. Authorized TopStar Dealer
5. MTN Dial *303#
6.Standard Chatered Bank USSD *424#
7. Eco Bank App
8. TopStar Business Centres

New Payment Options to look forward to:
1. Indo Zambia Bank
2. Investrust Bank Plc
3. MFinance

4.Why TopStar is not showing EPL, UEFA and LALIGA?

We do NOT have broadcast rights for EPL, UEFA and LA LIGA at the moment but you can enjoy the best of Football in the German Bundesliga, the French Ligue, the Italian Serie A, and the Chinese Super League.

5.I am Only watching ZNBC TV1, Parliament TV and Guide

ZNBC TV1, Parliament TV are free to view channels, to have all the channels for your favorite bouquet you must pay for your subscription and you should make sure your Smart Card is Activated.

6.How can I activate my Decoder?

For Activation you can dial *288# on Airtel and Zamtel and follow the prompts.

You can also call our Customer Care Centre on 2000 for MTN and 0967 000220 for Zamtel and Airtel. You can also walk into any of our Customer Service Centres and your decoder will be activated for you.

7.Does TopStar offer any warranty on the decoder?

There is a one year warranty from the date of purchase. However, the warranty does not cover actual physical damages or damages arising from acts of nature.

8.How to become TopStar authorised dealer?

Kindly contact any of our service centers and speak to one of our agents or simply call 0972025413 for details on the applicable terms and conditions. 

9.Why is the price of the TopStar Decoder pegged at only K99

The decoder price is subsidized by the government to allow every Zambian family enjoy Digital TV at an affordable price.  This will also allow families and households to fully migrate to digital from the current analogue TV reception. The digital migration project is fully sponsored by the government through a loan acquired from EXIM BANK OF CHINA to allow TopStar distribute the decoders at only K99 as access and distribution fee and this includes the complete set comprising of the decoder, smartcard, outdoor antenna and 20m coaxial cable.

10.Has the implementation of the digital migration started?

Yes, the migration has begun with Lusaka, spreading to other towns and cities along the line of rail.

How to contact TopStar Communications Company Limited?

Please call our hotline 2000 if you are on MTN or 09767000220 if you are on Zamtel or Airtel. You can also like and share our Facebook page @TopStar Zambia or our twitter handle @TopStar Zambia for more up to the minute information updates

Other problems?  Contact us please!

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